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Guide to Student Assistant Success: Quizzes

This site is designed to equip you with basic knowledge/skills needed to deliver excellent customer service here at Wayne State University. Review each page in it's entireity before taking the quizzes.

Quiz Introduction

Greetings! You have now had an opportunity to go through student academy and review the entire contents of this training guide. I know there is alot of information here and we want you to be able to use it to help our library users as best you can. Please make sure that you have viewed the entire guide before proceeding on to these quizzes.

After taking each quiz you will be prompted to email the results to your supervisor. Please select their name from the list. Depending on your results your supervisor may request that you revisist some of the information and retake the quiz.

Good luck!

Quiz 1: Call Numbers

Quiz 2: Libraries and Campus

Quiz 3: WSULS Policies

Quiz 4: Using Millennium

Quiz 5: Customer Service

Quiz 6: Getting Help