Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. The book includes coverage of: The theoretical framework for assessment, its purpose and the tools and techniques used Institutional, national and international student surveys and how they can be used to improve library service The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact The benefits of In house library surveys and case studies of where they gave been used Library statistics, including standardised statistics sets and key performance indicators Qualitative feedback in the library Emerging techniques including UX Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Research Methods for Business and Social Science Students aims to present a clear discussion of the research methods employed in various disciplines related to our daily life problems. The theoretical basis of research methods is explained clearly and succinctly. Collecting data is a key part of the book and this includes both qualitative and quantitative methods of data collection, along with the advantages and disadvantages of each method. The book also describes in clear terms how students can analyse data, interpret results and link these to the literature review and hence their own contribution. It sets out a range of fundamental ideas in research methods, such as deductivism and inductivism, and explains why methodology is not the same as method. The book has been designed to illustrate research tools in a clear and accessible manner through chapters on such topics as formulating research, research design, data analysis and writing up the research results.