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Guide to Student Assistant Success: Getting Help

This site is designed to equip you with basic knowledge/skills needed to deliver excellent customer service here at Wayne State University. Review each page in it's entireity before taking the quizzes.

Contact Info for All WSULS Service Desks

Here are quick reference numbers to help you avoid giving the user "the run-around" 

Contact Numbers and Staff by Library

If you are trying to find numbers of particular staff members by library or numbers of departments by library, use these links. 

Technology Support

WSU Complete Directory

Need to Contact a Librarian?

Video Help for Using Library Resources

Here are some videos that show demonstrate how to use some of the library's resources, or explain some simple library search concepts.

Getting Users Started

When there is not a librarian or Graduate Student Reference Assistant available, you can use the following links to help patrons get started with searching on their research topics.

Answers to Common Reference Questions

The Wayne State Librarians use the software below to add Question/Answer pairs to frequently asked Reference questions. If there is no reference staff on duty this may be a good place to get a user started looking for answers. Try it out yourself!

Student Academy: Duck Pond Scenarios