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Guide to Student Assistant Success: WSU Libraries and Campus

This site is designed to equip you with basic knowledge/skills needed to deliver excellent customer service here at Wayne State University. Review each page in it's entireity before taking the quizzes.

Dean's Introduction

Office of The President

Here is a list of Wayne State University's Cabinet members. These people are very important to the role and existence of Wayne State and the libraries. So check them out! Maybe one of them will strole into the library one day and ask for help!

Wayne State Campus General Information

Knowing some of the in's and out's of the WSU campus can really help you while at a service desk. Often patrons will ask for more than just to check out a book. Familiarize yourself with locations on campus as well as where to do certain things like get parking information, parking permits, ID Cards, and get any sort of student registration assistance.

Call Numbers and what they really mean!

Watch this video created by Eric Glover, WSU Library Science student. http://instruction.lib.wayne.edu/mil/story.html

Acronyms and Library Terminology

This chart provides a plain view of the flash cards below

(note: if you un-check "Both Sides" you can view the cards like real flip cards)

Message from the Dean

Sandra YeeWelcome to the Wayne State University Library System! As a student assistant, you are a very important member of the library staff. The tasks that you perform are critical to the efficient and successful operation of the University Libraries and we want you to enjoy your work with us.

Our goal is to provide the very best possible customer service and access to materials. We count on our student assistants to be reliable, efficient, and willing to proceed on their own with limited supervision. Student Assistants are frequently the first point of contact patrons have with the library system. Whether at a service desk, on the phone, or performing other tasks, YOUR contributions are important and appreciated.

We hope you will use your time with us as an opportunity to learn and develop transferable work skills that will help you in your current library employment and in your future career. Your supervisor should help you develop successful work habits, responsibility for tasks you are given, and pride in accomplishment.

YOU make a difference! You have the obligation to do the best job you can possibly do.

We look forward to having you on the library staff during your career at WSU and hope you will find the work challenging and satisfying. We have a lot to offer you, and we know you have a lot to offer us. By working together we can help ensure superior library services.

Sandra Yee, Dean

General Library Info

Here is a little information about the internal organization of the library, staff, and some details about the library such as hours and some policies. We'll take about policies further in a later section. For now, just make sure you know how you can find library hours and the staff directory quickly incase you need to provide contact information or call someone for help yourself!

WSU Library Locations and Services

We have a variety of libraries on campus. It is important that you are able to help direct users to our to the appropriate place. Many times a userpatron will ask for help finding a item and it will be located in a different library from the one you are in. 

Organization of Wayne State Libraries and Call Numbers

Library books in academic libraries are arranged in what are called Library of Congress call numbers. These may seem kind of difficult at first but with the practice from orientation and the quick information available on this page you'll be ready. Remember to always return to this page if you need a refresher!