The article covers how social work is implemented in a library setting. Lloyd mentions working with those experiencing homelessness, those seeking mental health services, and other services that provide for welfare. This is relevant because it provides a first-person view of the specific ways social workers help community members in a public library. Lloyd’s experiences provide a basis for which services may be most readily utilized by community members.
It is an article about different people and their experiences. One perspective is a person using the service, another person who is a social worker, and the other person's story is from a librarian perspective.