Library Patrons’ Psychosocial Needs: Perceptions of Need and Reasons for Accessing Social Work ServicesThis article published by the National Association of Social Workers looks into comparing staff perceptions of need, patron's actual needs and use of social work services by patrons. This study looks at one library system in Indianapolis, Indiana through a number of surveys from staff, patrons, and practicum students. Published in 2021.
Wahler, E. A., Provence, M. A., Johnson, S. C., Helling, J., & Williams, M. (2021). Library patrons’ psychosocial needs: Perceptions of need and reasons for accessing social work services. Social Work, 66(4), 297–305. https://doi.org/10.1093/sw/swab032