The study showed the perspectives of those who were experiencing life struggles in context with using the library’s services. It looks at public libraries and their collaboration with social service agencies and homeless shelters. It gives the outside perspectives of social workers and how their residents interacted with the library’s services. It explains how the social worker agents knew the residents use the library as a frequent safe space and to gain access to resources. Through focus group interviews the study also addresses the clear relationship between the institutions but acknowledges the lack of direct collaboration despite the interconnectedness.

Reviews a specific case study and focuses on the Missauga Public Library in Canada. In its literature review it discusses how the U.S. and Canada have implemented library social workers to support community needs like assisting individuals experiencing homelessness with social services. The project reviewed did provide more information of services to those populations therefore promoting greater awareness and usage of services. The study provides context as to how the services help individual patrons and vulnerable populations.

This case study was meant to review the role of the social worker in a library setting and work with patrons specifically experiencing homelessness. It presents research and accounts of social services for those who are experiencing homelessness and general points. It discusses various levels of practice but specifies how “micro practice” reviews the types of services offered for individuals, families or groups, and the societal level of impact for those services; this further supports having highly trained individuals to respond to more nuanced requests for information and services.