Have questions regarding RefWorks or need some technical support? Contact the RefWorks Support Team for help.
E-mail us or telephone at 800-521-0600Press 3, then press 7.
Support hours are:
Monday – Friday: 8:00 am – 8:00 pm Eastern Time
In addition, the RefWorks Guide is available at any time.
Do not use AI to suggest references to read/cite
Please be aware that ChatGPT and other AI services can produce incorrect, made-up references that cannot be sourced. Whilst some individual parts of an AI-generated reference may be accurate (such as the journal name, article or book title or an author) the whole reference does not usually exist so cannot be found by our library team.
If you have a reference that you cannot find, our team may ask where it came from so that we can ensure it is legitimate before attempting to find it. If you need assistance, please use our 24/7 library chat service.
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