EndNote Technical Support is available 24/7
Note there may be extended wait times Saturday and Sunday due to decreased staffing:
By phone: +1-800-336-4474
Press 4, Press 2 (Research Solutions), Press 1 (Research Solutions), Press 1 for Endnote
You can import individual PDF files or folders containing several PDF files into EndNote. EndNote will scan the PDF file and import citation elements it is able to locate in the PDF file.
Note: Scanned PDF files do not contain the information EndNote needs to convert the file to a reference.