EndNote Technical Support is available:
Mon-Fri 9 AM - 8 PM ET
At the prompt press 4, and then select press 1 (the EndNote option).
You can add references manually and import directly from databases and Google Scholar. Some resources, such as PubMed, require a few extra steps. You can also import PDF files, and EndNote will populate the citation fields if it is able to read the information in the PDF file. Finally, you can organize and share your citations using Groups.